"What the Teck? With Rolando Rosas" Podcast Features CEO Ellen G. Frank-Miller, PhD on Job Quality and Business Results
The front line of your business is where the money-making happens. Paying attention to the people who drive your business’ success is the way to get there. And a powerful strategy to achieve this goal is employee ownership.
On this episode of “What the Teck? With Rolando Rosas,” we discussed how employers can improve workplace policies to enhance job quality and boost business performance.
There is a scientific connection between customer satisfaction and profit generation – and the pathway to getting to delighted customers runs through igniting employees' passion for doing great work.
Accomplishing that level of employee engagement requires reliable business intelligence to inform your strategy. The source: your employees themselves.
Raising workers' voices is key to impactfully improving job quality in a way that leads to greater profits. When companies leverage the voices of their workers and involve them in the design process of the workplace, everybody wins.
The top 5 secret ways that enhancing lower-level job quality improves business outcomes:
Reduces operational errors
Increases sales in retail
Improves long-run stock returns
Increases productivity
Increases corporate citizenship behavior
