ImpactAlpha Features WORC’S CEO, Ellen G. Frank-Miller, PhD On Better Jobs for Frontline Workers

“By delivering better jobs further down the organizational chart, some private equity firms are unlocking superior returns.”

— Ellen G. Frank-Miller, PhD, WORC

WORC’s Founder and CEO, Ellen G. Frank-Miller, PhD, was featured on ImpactAlpha on May 14, 2024. The article, “The Next Frontier Of Private Equity Value Creation: Better Jobs For Frontline Workers”, by Dennis Price, says that to improving the quality of jobs for workers on the frontlines are drivers to value and profitability.

Read an excerpt:

Truck drivers. Care givers. Sales teams. Workers on the frontlines of business interactions are key drivers of value and profitability. Improving the quality of their jobs can reduce turnover, boost engagement, and decrease burnout.

By delivering better jobs further down the organizational chart, some private equity firms are unlocking superior returns, says Ellen G. Frank-Miller of Workforce & Organizational Research Center, or WORC. In “Thinking beyond the C-suite pays off,” the center examines the role of human capital management in value creation at private equity firms with more than $5 billion in assets.

Too often firms don’t have the time, money or energy to focus on quality jobs for frontline workers, Frank-Miller says. Instead, they focus on CEO recruitment and perhaps hold leadership accountable for workers’ satisfaction. “There’s so much untapped value being left on the table,” Frank-Miller told ImpactAlpha.

Read the full ImpactAlpha article here.