“WORC's unique combination of rigorous research expertise and understanding of businesses and people operations was exactly what we needed for our highly-complex project. Getting five large employers to collaborate effectively and engage in research to figure out how to develop career pathways for lower-level workers in healthcare is no small feat - I don't think typical academics or typical consultants could do what WORC is doing for us.”

— April Harrington, Project Manager, Chicagoland Healthcare Workforce Collaborative

“Ellen Frank-Miller and her team at WORC and CCAT first evaluated our systems and business imperative — employee engagement to enable success of strategy. They then applied their decades of broad evidence base (that defines what people are looking for and how to create systems to provide it) to design a phased plan to identify our specific needs (by asking associates what they want), create processes in support of that context, and the ability to systematically measure our success as we move through this journey. ”

— Milton Ives, Operations Leader

“Ellen and her team have been instrumental in supporting our partners' efforts to build capacity to evaluate complex job quality initiatives. Ellen's disciplined and rigorous approach to applied research is accessible to players with varying levels of understanding of evaluation.”

— Michelle Wilson, EdD, Program Evaluation Expert

“WORC has been incredibly effective at collaborating with us and our employer partners. Ellen has an amazing way of making evaluation easy to understand and implement — and has helped our organizations demonstrate the impact improving their lower-wage jobs had on key indicators such as employee satisfaction and retention, costs of turnover, and quality of care. Having WORC's expertise and their ability to make meaningful evaluation accessible has helped us build our capacity as an organization.”

— Hope Arthur, Workforce Innovation Leader