Case Report: Success Coach Model

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Written By Ellen Frank-Miller (she/her)

WORC prepared a case report the National Fund for Workforce Solutions highlighting a job quality leader – Summit County Developmental Disabilities Board

Meet Summit County Developmental Disabilities Board

The Summit County Developmental Disabilities Board (Summit DD) is an Ohio-based government organization on a mission to “help people of all abilities reach their full potential.” Summit DD partners with over 300 agencies that provide direct care and services to adults and children with developmental disabilities. Faced with staffing shortages in 2019, Summit DD piloted a Success Coach model designed to:

  • Make new hires feel welcome and connected to the organization

  • Schedule weekly check-ins with newly hired DSPs during the first 60 days of employment

  • Connect with new hires during onboarding to surface and address any issues or concerns

  • At the end of the first 60 days, connect at least biweekly and continue regular contact until the 90-day mark

Interested to hear more about their model? Read the case report

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Ellen Frank-Miller (she/her)
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